How to place an Order / Return & Refunds / FAQs

How to place an Order / Return & Refunds / FAQs

???? How to Place an Order on Merja Herbs 1. Browse Our Products Explore our herbal teas, natural remedies, and wellness products by visiting www.merjaherbs.com. 2. Select Your Items Click on the product you’d like to purchase, choose your quantity and then click the “Add to Cart” button. 3. Review Your Cart When you’re ready to check out, click the cart icon in the top right corner of the page. Make sure everything looks correct. 4. Proceed to Checkout Click the “Checkout” button to begin the order process. 5. Enter Shipping Information Fill out your name, shipping address, and contact information carefully to ensure smooth delivery. 6. Choose Your Shipping Method Select your preferred shipping option from the available choices. 7. Enter Payment Information Add your payment details using our secure checkout. We accept major credit/debit cards and other payment options listed. 8. Review and Confirm Double-check your order summary, shipping details, and total cost. Then click “Place Order” to complete your purchase. 9. Get Your Confirmation You’ll receive an order confirmation email with your order number and tracking info once your item ships. 10. Enjoy Your Wellness Package Sit back and relax—your Merja Herbs products are on the way! ____________________________________________________________________________________________________________________________________________________ Return & Refund Policy At Merja Herbs, your satisfaction is our priority. Please read our policy below for returns, refunds, and replacements. ________________________________________ ???? Returns We accept returns only for unopened and unused products. To be eligible for a return, items must be in their original packaging and condition. • Return requests must be made within 14 days of delivery. • Customers are responsible for return shipping unless the item was damaged or incorrect. To request a return, please contact us at [email protected] with your order number and reason for return. ________________________________________ ???? Damaged or Defective Items If your item arrives damaged or defective, please email us a photo of the item and packaging within 7 days of delivery. • We will offer a full refund or send a replacement at no extra charge. ________________________________________ ???? Lost Packages If your order is lost in transit and does not arrive: • We will issue a refund or resend the item, based on your preference. • Please contact us at [email protected] if your tracking hasn’t updated or your item hasn’t arrived within the expected timeframe. Need Help? For any issues or questions regarding your order, please reach out: ???? Email: [email protected] ???? Website: www.merjaherbs.com We’re here to make sure your experience with Merja Herbs is smooth and satisfying. ____________________________________________________________________________________________________________________________________________________ ? Frequently Asked Questions (FAQs) 1. When will my order ship? Orders are usually processed within 1 business day. You'll receive a shipping confirmation email with tracking info once your order ships. 2. Do you offer free shipping? We offer free shipping on U.S. orders over $50. Te shipping fee for smaller orders is a flat rate fee calculated at checkout. 3. How can I track my order? Once your order ships, you’ll receive a tracking number by email. You can use it to track the status of your package online. 4. What if my order is damaged or lost? No worries—if your item arrives damaged or gets lost in transit, we’ll resend it or issue a refund. Just email us at [email protected] with your order number. 5. Can I return my order? We accept returns on unopened and unused products within 14 days of delivery. See our Return Policy for full details. 6. Do you ship internationally? At this time, we only ship within the United States. We hope to expand soon! 7. How can I contact customer support? You can reach us anytime at [email protected] and we’ll get back to you within 1-2 business days.